AT&T recognizes ‘frustration,’ offers customers $5 credit following hours-long nationwide outage
Following an hours-long nationwide outage last week, AT&T apologized to all of its impacted customers, recognized their frustration and offered them a $5 credit toward their account, according to a…
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AT&T outage affecting more than 40K customers
Downdetector.com is showing more than 40,000 reported outages for AT&T customers as of 7 a.m. Thursday. Several people in the News4JAX newsroom are among those affected. AT&T’s website does not…
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Gym employee accused of stealing private, nude photos from customer’s phone using AirDrop
JACKSONVILLE, Fla. – The News4JAX I-TEAM has been digging deeper into a case that has left a local woman feeling violated and frustrated. She said when she went to cancel…
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JEA customers dealing with power outages for several days
JEA headquarters JACKSONVILLE, Fla. – For two mornings in a row, JEA customers in parts of Downtown, Springfield and the Eastside have experienced power outages. More than 2000 customers have…
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JEA issues boil water advisory for several customers in Mandarin
JACKSONVILLE, Fla. – JEA issued a precautionary Boil Water Advisory (BWA) for several customers in the Mandarin area Friday morning after a water main was broken. According to JEA, the…
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Need help paying your utility bill? JEA shares resources for customers
JACKSONVILLE, Fla. – A new video released by JEA shows how the utility and community organizations work together to help customers in need who are struggling to pay their utility…
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Customers scramble to send last-minute gifts in time to get under the tree
JACKSONVILLE, Fla. – The countdown for Christmas Day is on as the holiday is one week away, meaning it’s that time of the holiday season when the window to have…
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Local customers left in limbo after SmileDirectClub shuts down with no word on potential refunds
JACKSONVILLE, Fla. – A popular teeth-straightening brand that shipped aligners to customers’ doors has shut its doors immediately — leaving customers without support or new aligners, including several in Northeast…
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Downtown business owner says high cost of parking is costing them customers
JACKSONVILLE, Fla. – There have been more concerns and questions about downtown parking recently including the cost of private parking lots and the lack of parking in general. Over the…
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Beloved Hasting produce stand is ‘slammed’ with customers before Thanksgiving
American Farm Bureau reports the price of Thanksgiving dinner has dropped slightly, but is still high compared to 2019. HASTINGS, Fla — It’s about that time when stores are busy…
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